·
Plan discounts and specials now. You may already
know your Black Friday deals, but what about other holiday sales? Get all of
those figured out now so you can easily implement them.
·
Look at analytics and reviews from last year’s
holiday season. What issues did you have? Was shipping too slow? Did items
arrive damaged? Figure out what you need in stock, how much staff you need,
etc.
·
Start stocking up on products now. Whether this
means items you imagine will sell fast or shipping supplies to do your shipping
in, doing this now is extremely important. Don’t procrastinate.
·
Decide on shipping prices and stick to it. Maybe
you want to offer free shipping, or charge for it, or give free shipping after
a minimum order. Whatever it may be, choose now and keep it that way through
the holiday season. You don’t want to drive a customer away when they come back
and see they suddenly have to pay shipping.
·
Update your return policy and make sure it is
easy to find on your website. You don’t need angry customers leaving negative
reviews because of confusion about returns.
·
Prepare for shopping spikes. Can your website
handle the traffic of Black Friday and weekends? Most of your sales are going
to happen during that time, so make sure you are ready with a fully stocked
inventory and enough staff to handle requests and orders.
·
Look into shipping deadlines. Your customers are
not going to be happy if they don’t receive their gifts by Christmas, for
example. Know the different shipping services available to you, and know their
cut-off days for package arrival. Get every order packaged and shipped before
these deadlines.
·
Make a plan for operations during the holiday
season. This means you want to make sure you have the staff, supplies, and
equipment throughout the shopping season you need. Hire extra people for the
time needed. Make sure your equipment is up-to-date and can handle the
workload. Have people trained in this equipment so you don’t have to spend time
doing this when you are busy.
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